For our full Terms and Conditions, see below.
Order Cancellations / Refused Deliveries
You many cancel your order for a full refund prior to your order being shipped or ordered from the manufacturer, though if any costs have been incurred they will be deducted from your refund.
If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by ETM Fitness. Any unpaid freight charges will be deducted from your refund.
If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal.
Please note that it is important for you to check that the carton size and dimensions of your chosen product will fit in the place of destination. If it is found that any of the larger products upon delivery ‘will not fit’ through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward and return carriage costs and a 15% re-stocking fee is applicable.
Although our carriers are equipped with detailed road maps of every area of the UK mainland, it is important that we have any further information that would make your home/business easier to locate.
Due to the overall size of some delivery vehicles, ETM Fitness or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivery vehicle. This includes, though not limited to, steps (including those required to climb to gain access to the property entrance), trees, shrubs, steeply inclined driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. ETM Fitness will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or ETM Fitness were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges and a 15% re-stocking fee will be applied. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of installation easily. Please find the total ‘boxed’ dimensions for each product listed within the ‘Shop’ section of the website.
Please note: Due to Health and Safety regulations upstairs deliveries are at the carrier’s discretion and are not guaranteed. This includes, but not limited to, steps that are immediately outside the premises, which are required to climb in order to gain access to the property.
We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.
If you require installation of the product (chargeable service), the time between order and installation may be longer than for delivery only, though we always try our hardest to install as soon as possible. We will always try to arrive on time, but cannot be held responsible for late arrival due to unforeseen circumstances.
Adequate parking / vehicle access must be provided by the customer. Any charges incurred by the installer for parking etc. will be chargeable. If the installation time is extended by there being inadequate parking /access then the extra time will also be chargeable
It is the customer’s responsibility to check that the installation has been carried out to their satisfaction. If the customer is not present when the installation is completed the installation will be deemed as completed to the customers satisfaction. Any subsequent visits that may be required will be chargeable at the same rate as the first visit.
ETM Fitness is within its rights to refuse any installation if the installer deems the installation location to be hazardous or the request unreasonable.
If the product does not fit into the area where the installation is requested and a representative of ETM Fitness did not measure the area, then ETM Fitness cannot be held responsible, therefore the customer will incur the cost of the visit. Agreed installation times must be adhered to.
Please provide any further details or information that you think might be useful in making delivery and/or installation easier.
Two/Three Person Delivery
This service is available on larger or premium priced products. (Please check at time of order.) Subject to good and safe access, the carrier will place the product into the ground floor room of your choice. Please note: Due to Health & Safety regulations deliveries above or below ground floor are at the carrier's discretion and are not guaranteed. This includes steps that are immediately outside the premises and are required to climb in order to gain access to the property
Short deliveries and damage to packaging
When the delivering carrier brings your order, you must count the boxes you receive and look for any damage to the packaging. The number of boxes you should receive is noted on the carrier's delivery note. If the number of boxes you receive does not exactly match the number of pieces on the carrier's delivery note, you must note the number of pieces you received on the delivery note by your signature. Damage to packaging must be noted on the delivery note next to your signature.
A signature is an acceptance that you have received the whole order and that the packaging was in good condition.
Collection of faulty products:
In the event of an item being received that either develops a fault (proof of purchase will be required) or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or for an engineer to call to repair, at the discretion of the manufacturer.
Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24 hours of you notifying us they are faulty.
If when the carrier arrives to collect the goods, they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect.
Once the items are received at ETM Fitness, we will inspect the product(s) and arrange to send out a replacement product if necessary. Please note that if we do not find the product to be faulty on its return to us, we may send this item back to you and all delivery charges will be payable by you. Please note that if proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs.